Terms and Conditions
Last Updated: March 30, 2026
These General Conditions govern direct bookings made with Orosei Servizi e Turismo SRLs / Dommos via the website, booking engine, email, telephone, messaging, quote links, or other direct channels of the company.
For bookings concluded through third-party portals—including but not limited to Booking.com, Airbnb, or other intermediary platforms—the contractual, pricing, and cancellation conditions of the respective portal apply. This is without prejudice to obligations directly related to the stay at the property, including those concerning tourist tax, guest identification, additional services, and any amounts owed directly to the property.
These General Conditions must be read in conjunction with:
Cancellation and Booking Amendment Policies;
Privacy Policy;
Cookie Policy;
Property Regulations / House Rules (if applicable).
1. Identity of the Manager
The manager of direct bookings is:
Orosei Servizi e Turismo SRLs / Dommos
Via Santa Veronica 24
08028 Orosei (NU), Italy
VAT/P.IVA: 01445870916
Email: [email protected]
Phone: +39 346 5393009
2. Scope of Application
These General Conditions apply exclusively to direct bookings concluded with the manager. Sending a booking request, paying a deposit or balance, or completing the purchase procedure through direct channels implies acknowledgement and acceptance of these General Conditions, the Cancellation and Modification Policies, and the applicable Privacy Policy.
3. Object of the Contract
The contract concerns the reservation of a stay at the selected property, under the economic and operational conditions indicated in the accommodation profile, the quote, the booking engine, or the booking confirmation.
Information published or transmitted by the manager—including descriptions, images, amenities, included services, and any limitations—forms an integral part of the contractual offer within the limits of its descriptive function. Non-substantial changes, updates, maintenance, or technical variations that do not significantly alter the primary service remain possible.
4. Conclusion of the Booking
The booking is considered finalized only following:
The booking request or completion of the purchase procedure;
Confirmation of availability, where necessary;
Receipt of the payment required according to the selected rate;
The sending of the booking confirmation by the manager or a successful result from the automatic booking system.
The manager reserves the right not to confirm requests that are incomplete, incorrect, unpaid within the indicated terms, or incompatible with the property's rules.
5. Prices
Prices are expressed in the currency indicated during the booking phase and refer, unless otherwise stated, to the stay at the selected accommodation.
Unless expressly indicated as included, the following remain excluded:
Tourist tax;
Additional services;
Optional supplements;
Costs related to specific requests accepted by the manager;
Any charges for damages, regulatory violations, or extra services.
6. Payment Methods
Accepted payment methods may include, as applicable, bank transfer, payment links, credit card, or other instruments accepted by the manager.
For direct bookings, the economic conditions communicated during the booking phase apply, specifically:
Flexible Rate: payment of a deposit equal to 30% of the total amount, except in cases where the booking is made less than 30 days before check-in, in which case payment of the full amount is required.
Non-Refundable Rate: payment of 100% of the total amount at the time of booking.
When a separate balance payment is scheduled, it must be paid in full prior to accessing the accommodation.
7. Tourist Tax
The tourist tax, where provided for by applicable local regulations, is excluded from the stay price unless otherwise expressly indicated and is due before the start of the stay, during online check-in, or in person, according to the instructions provided by the manager.
8. Guest Identification and Required Documentation
The client and any other guests are required to provide, within the timeframe and methods requested by the manager, the data and documents necessary for:
Identification of occupants;
Compliance with legal requirements;
Check-in management;
Correct execution of the stay.
Failure to send the required documentation, or providing incomplete/inaccurate data, may prevent check-in and access to the property without the right to a refund.
9. Check-in and Check-out
Unless otherwise communicated in writing:
Check-in is from 4:00 PM;
Check-out must take place by 10:00 AM.
Guests must communicate their estimated arrival time in advance. For arrivals after 9:00 PM, it is mandatory to contact the manager beforehand. Failure to do so may result in the stay being treated as a "no-show."
10. Access to the Property
Access is allowed only to guests indicated in the booking or subsequently authorized in writing by the manager. It is forbidden to exceed the maximum number of occupants, introduce unregistered third parties, or use the property for purposes other than the authorized stay.
11. Guest Obligations
The guest agrees to:
Use the property and furnishings with due diligence;
Respect rules of civil coexistence and public quiet;
Promptly report any faults or damages;
Leave the property in a state of normal order at the end of the stay.
The guest is liable for damages caused by themselves, their companions, minors, authorized guests, or permitted pets.
12. Additional Services
Any additional services requested are subject to availability, acceptance by the manager, and separate payment.
13. Pets
Pets are only allowed in properties where explicitly permitted and following authorization from the manager. Supplements or specific conditions may apply.
14. Complaints
Any dispute regarding the property or stay must be communicated to the manager immediately during the stay to allow for verification and corrective measures.
15. Liability
The manager is not responsible for service disruptions or impediments due to factors beyond their control (e.g., weather, utility outages, force majeure). Except in cases of willful misconduct or gross negligence, the manager is not liable for the theft, loss, or damage of guests' personal belongings.
16. Substitution of Accommodation
If the booked accommodation becomes unavailable for reasons not attributable to the guest, the manager may offer an equivalent or superior alternative or provide a refund for the unusable portion of the service.
17. Cancellations, Modifications, No-Shows, and Refunds
These conditions are governed by the Cancellation and Booking Amendment Policies, which form an integral part of this contract.
18. Personal Data Processing
Processing is carried out in accordance with the website's Privacy Policy.
19. Invalid or Ineffective Clauses
If any clause is found to be null or void, the remainder of the contract remains valid.
20. Applicable Law and Jurisdiction
These General Conditions are governed by Italian law. For any dispute, if the client is a consumer, the court of their residence applies. In all other cases, the Court of Nuoro shall have exclusive jurisdiction.
Cancellation Policies
Last Updated: March 30, 2026
1. Rate Types
Flexible / Standard Rate: Requires a 30% deposit at confirmation (or 100% if booked <30 days before check-in). The balance is due before access.
Non-Refundable Rate: Requires 100% payment at confirmation. No refunds are provided for cancellation, modification, or no-show.
2. Payment
Bookings are confirmed only upon receipt of payment. Tourist tax is always excluded and must be paid separately.
3. Guest Cancellation – Flexible Rate
More than 30 days before check-in: Refund of the deposit paid.
From 30 days before check-in onwards: 100% of the total booking amount is due.
4. Guest Cancellation – Non-Refundable Rate
The amount paid is non-refundable. 100% of the total amount remains due in case of cancellation or modification.
5. Cancellation Method
Cancellations must be submitted in writing via email.
6. Booking Modifications
Requests for date changes or guest variations are subject to availability and may involve price changes. They are not guaranteed.
7. No-Show
A no-show occurs if the guest fails to arrive on the scheduled date or arrives after 9:00 PM without prior notice. In such cases, 100% of the total amount is due.
8. Early Departure
No refunds are provided for voluntary early departures or unused nights.
9. Refunds
When due, refunds are processed via the original payment method or bank transfer within 5 business days of acceptance.
10. Cancellation by the Property
If the property cannot fulfill the booking, it will offer an alternative or a full refund. No further compensation for third-party services (e.g., flights) will be due.
11. Force Majeure
The property is not liable for delays or failures caused by extraordinary natural events, utility outages, or health emergencies.
12. Contact Information
Orosei Servizi e Turismo SRLs / Dommos
Via Santa Veronica 24, 08028 Orosei (NU), Italy
Email: [email protected]
Phone: +39 346 5393009
